Website usability testing

Social Change Media provides a full website usability testing service to identify and resolve usability issues with your website.

If a website's content is hard to read, people leave. If the homepage fails to clearly state what the organisation is and offers, people leave. If users get lost on a website, they leave.

Notice a pattern here?

There's no such thing as a user reading a website manual or spending too much time trying to figure out how to find what they want. There are plenty of other websites available. Leaving is the easiest option when people find it hard to use a website.

Usability testing is your insurance policy to minimise the risk of your users becoming dissatisfied and leaving your website.

So to ensure that your users don't leave your website more than they should, it makes sense to discover and resolve the issues that may cause this. You do this with usability testing.

Usability testing is your insurance policy to minimise the risk of your users becoming dissatisfied and leaving your website.


Social Change Media offers a range of usability testing services:

  • tree testing
  • remote testing
  • face to face testing
  • website prototype testing
  • specific website function testing (for example, e-commerce functions)
  • website design testing
  • usability testing coaching and advice

All of our usability testing services include detailed findings report with recommendations to resolve discovered issues.


The following costs are ex-GST, assume 10 participants and exclude recruitment, venue, travel and any website development costs.

Remote usability test$3,000.00
Face to face usability test$4,200.00

Recent work

We have recently conducted usability testing for the following clients:

  • NSW Mental Health Commission
  • Queensland Mental Health Commission
  • NSW Teachers Federation

Request a quote

Please request a quote if you are interested in our usability testing service.

Last updated: 19 March 2021