Hosting, maintenance & support

Social Change Media hosts, maintains and supports the websites we build for our clients. We pride ourselves on providing a quality service to maintain and improve our client's websites.

Hosting

We offer a variety of hosting solutions for our clients.

For mission-critical websites that require high availability, we offer a fully managed, Australian-based, dedicated hosting service with guaranteed 99.95% uptime and 24 x 7 support.

For websites that are less critical, we offer a value for money, Australian-based hosting service using high-speed Virtual Private Servers with guaranteed 99.5% uptime and 8 x 5 support.

We can also provide customised failover and back-up (onsite and offsite) services to suit your needs.

Maintenance

Our software and server maintenance service ensures that your website and server infrastructure will be kept up to date with the latest software releases and that any faults or potential vulnerabilities will be promptly addressed. As standard practice, we subscribe to and promptly act on any security advisories from Drupal CMS and CiviCRM.

We also offer a preventative maintenance program where each month we will test all site functions and inspect log files to identify any potential issues with your website.

Support

Social Change Media has built its reputation on providing a quality web support service.

Whether it be some quick advice on how best to publish content, changing the configuration of your content management system or adding new features to your website, Social Change Media technical staff are on-hand to deliver the support you need to maintain and improve your website.

We offer pre-paid and on-call support plans that cover regular business hours. After hours support is also available upon request.

What our clients say

Here's what some of our clients say about our support:

Their support services are very reliable and they respond quickly, proposing different options to see what suits your needs.

- Joanna Durney, Mental Health Commission of NSW

The Evatt Foundation has used Social Change Media for all its online needs since 2005. For the mix of tech know-how, understanding our needs and, above all, reliable support, it's hard to imagine anyone better.

- Dr Christopher Sheil, President, Evatt Foundation