When you have a website, naturally you want it online and functioning error free as much as possible. But when things do go wrong, you want a prompt and reliable support to fix problems fast.
Small client base = Reliable support
Social Change Media has retained a small and loyal client base over many years. One of the major reasons we have kept clients long term is because we pride ourselves on being able to deliver a fast and reliable support service.
We shape our support services to fit you, rather than demanding you change to fit us. We can do this becaus we are a small agency and want to stay that way. We are not empire builders and will not compromise client service in the pursuit of growth and profit.
We shape our support services to fit you, rather than demanding you change to fit us.
Our hosting service uses fast, reliable servers with 99.9% guaranteed uptime and automated, weekly back-ups. We also monitor all our hosted websites so that if for some reason your site does not respond, our system administrators are automatically notified about the issue.
We offer our clients a personalised and reliable support service. The person you will talk to for a support issue will know you and your website and so will be able to quickly understand your issue and work out the best way to resolve it. If you have a critical issue we stay on it until it is fixed. Sometimes this means working late or on weekends, which we are prepared to do to solve your problems or meet your deadlines.
If you would like to learn more about how we could support your website then please contact us.